1. Data Controller

Data Controller: Zhonghui Blockchain Technology Co., Ltd.

Address: Room 12, 8th Floor, Building 1, No.666 Jitai Road, High-tech Zone, Chengdu City, Sichuan Province, P.R.China

Contact Email: admin@mokogem.xyz

Website: https://mokogem.xyz

This Privacy Policy complies with Thailand Personal Data Protection Act (PDPA B.E.2562). This policy applies to all users accessing the MooKo mobile application located in Thailand.

2. Personal Data We Collect

We only collect data necessary to provide cross-border e-commerce service (physical goods sales) following data minimization principle:

• Account information: Name, email address, mobile phone number
• Delivery information: Recipient name, shipping address, postal code
• Transaction data: Order records, purchased goods, payment transaction records

Important Notice: We DO NOT store complete credit card, bank card details. All payment processing is handled by licensed third-party payment service providers.

• Technical data: Device model, system version, IP address, APP operation logs

We will not actively collect sensitive personal data (health, religion, biometrics).

3. Purpose of Data Processing

• Create & manage your user account
• Process orders, arrange cross-border logistics and product delivery
• Provide after-sales service, handle refunds and customer inquiries
• Prevent fraud and secure transaction safety
• Send service notifications related to your orders (no mandatory marketing messages without separate consent)

4. Sharing & Disclosure of Personal Data

We will NOT sell your personal data to any third party.

We may share your data only in limited situations:

• Licensed third-party payment service providers (to complete payment)
• Cross-border logistics suppliers (only for goods delivery)
• Authorities, if required by applicable laws and court orders.

5. Cross-border Transfer of Personal Data

Your personal data may be transferred and stored in the People’s Republic of China. We implement sufficient technical security measures to protect your data in accordance with PDPA requirements.

6. Data Storage Period

We retain your personal data for as long as your account remains active.

After account cancellation: We keep transaction records for 10 years to comply with accounting and tax legal obligations; other personal information will be securely erased.

7. Your Rights under PDPA

You have the following rights concerning your personal data:

• Right to access & obtain copies of your personal data
• Right to rectify incorrect or incomplete personal data
• Right to request deletion / erasure of your personal data
• Right to restrict processing of your personal data
• Right to withdraw consent at any time
• Right to object to data processing for direct marketing
• Right to data portability
• Right to submit a complaint to relevant official authorities in Thailand

You may submit rights requests via our official contact email. We will respond within 30 calendar days.

8. Data Security

We adopt encryption technology, access control and other security measures to protect personal data against unauthorized access, loss, leakage or misuse.

9. Third-party Service

Our App may contain links to third-party payment and logistics platforms. We are not responsible for the privacy policies of external third-party services. Please review their privacy terms separately.

10. Revision of Privacy Policy

We may update this privacy policy occasionally. Changes will be published inside MooKo App and our official website. Continued use of the App means you accept the updated policy.

If you have any questions regarding this Privacy Policy, please contact us: admin@mokogem.xyz